The world of customer support is rapidly evolving, and with global companies operating at massive scale, skilled professionals who can engage with international clients are in high demand. If you’re a graduate looking to start your career or someone with early experience in customer support, here’s an exciting opportunity to join a leading organization in Gurgaon as part of the International Voice Process team.
This role not only provides you with the chance to develop your communication and problem-solving skills but also sets you up for a career path full of growth, rewards, and international exposure.
Why Choose a Career in International Voice Process?
Customer support roles, particularly in international voice processes, are at the heart of business success. Companies rely on these professionals to ensure smooth client interactions, address issues in real-time, and create lasting customer relationships.
Working in this domain allows you to:
- Enhance your spoken communication and negotiation skills.
- Gain exposure to international customers and global work standards.
- Build resilience and problem-solving skills by handling diverse client situations.
- Access fast-track career growth opportunities in customer service, operations, or team leadership.
For fresh graduates, this is one of the most effective starting points to enter the corporate world and learn in a structured, dynamic environment.
Role Overview – Customer Support & Upselling
📍 Location: Gurgaon
🎯 Role: Customer Support & Upselling – Voice Process
As part of the International Voice Process, you will be interacting with customers, resolving queries, and driving upselling opportunities. The role is designed for individuals who can balance empathy with efficiency while delivering a positive customer experience.
Key Responsibilities:
- Handle inbound and outbound calls with professionalism and courtesy.
- Understand customer requirements, provide effective solutions, and resolve concerns.
- Upsell relevant services or products to enhance customer satisfaction.
- Ensure timely escalation of complex issues to senior team members when required.
- Maintain accuracy and compliance with process guidelines.
Who Can Apply?
This opportunity is open for:
✔️ Graduate Freshers eager to start their career in customer support.
✔️ Graduates or undergraduates with a minimum of 6 months of experience in international customer support.
Strong communication skills, adaptability, and a customer-first mindset are essential qualities that will help you succeed in this role.
Compensation & Benefits
💰 Salary Packages:
- Graduate Freshers: ₹28,000 CTC
- Experienced Candidates (with 6+ months exp.): Up to ₹32,000 CTC
✨ Additional Perks:
- ₹2,000 monthly PLI (Performance Linked Incentives)
- Attractive performance-based incentives
Why This Role Stands Out
Unlike routine jobs, this role offers a mix of stability, growth, and flexibility. Here’s why it’s a great opportunity:
✅ Work-life Balance: 5 days working with 2 days off.
✅ Convenience: Both side cab facility for safe and easy commuting.
✅ Career Growth: Clear pathways to move into senior roles such as Quality Analyst, Team Leader, or Operations Manager.
✅ Dynamic Environment: Rotational shifts and week offs prepare you to work in global time zones.
✅ Skill Development: Learn to handle customer needs effectively while also building sales and upselling skills.
For graduates, this role provides the perfect blend of corporate exposure, financial stability, and professional development.
Who Should Apply?
This role is ideal for:
- Fresh graduates wanting to begin their career in a reputed organization.
- Individuals with some experience in customer service or international process who are looking for higher compensation and structured growth.
- Candidates who enjoy problem-solving, communication, and building rapport with customers.
- Anyone who values career stability while also seeking opportunities to upskill and grow quickly.
How to Apply
If you’re ready to begin your journey in customer support with one of the leading employers in Gurgaon, here’s how you can apply:
📩 Send your CV to: paras.das@peoplestaff.in
📞 Contact HR Paras at 7827002178
Immediate joiners are preferred, so don’t miss the chance to fast-track your career in customer support.
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